Faced with a chaotic and decentralized system for handling legal requests like service of process (SOPs), law enforcement inquiries, civil requests, and IP takedowns, a global financial services and digital payments company needed to find a way to consolidate and simplify its response processes. Four separate internal teams needed a solution that would work for all of them and eliminate the matrix of different locations for SOPs, reduce the number of portals and aliases, and decrease reliance on paper files. The company chose to partner with DISCO Request to modernize its legal request process. Collaborating closely with the DISCO Request team, the company was able to develop workflows and leverage APIs to minimize receiving physical media and make the cloud-based DISCO Request the central repository and main terminal for responding to requests. DISCO Request was so easy to implement and adopt that at the start of the COVID-19 pandemic, the company was able to go almost completely remote, reducing the number of people required to be in person at the office. Creating a centralized system of record, assignments, and accountability for legal requests — let alone moving from in-person work to remote work — would not have been possible without the company’s decision to adopt DISCO Request.